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| Thursday, January 17, 2008 |
| Its the principle of the matter |
Blah, Blah, Blah, Blah
She is shouting in my ear, no longer making any sense.
'YOUR COMPANY OWES ME FORTY NINE DOLLARS AND NINETY NINE CENTS!'
I try to explain, quietly with much reserve,
'Ma'am this is abuse to my brain, not something I deserve.'
I hate that I am abandoned to disdain.
No tools are given me, and people don't refrain.
'YOUR AN IDIOT, YOU FOOL, TRANSFER ME TO SOMEONE ELSE, MY QUESTIONS ARE NOT ANSWERED
AND SO I AM GOING TO PELT... YOU WITH INSULTS, YOU SNOT NOSED LITTLE BRAT!!!'
I take a deep breath, and inwardly sigh.
'Ma'am I do apologize, I have told you all that..'
'DON'T PATRONIZE ME, I WANT YOUR SUPERVISOR...'
'I can request one to call you in 24-72 hours..?'
And then the true DON'T YOU KNOW WHO I AM pseudo personality appears..
'I HAVE BEEN A L-LOYAL C-C-CUSTOMER TO A-A-AT-T-T-N-N-AAAN-D-T-T-T FOR MANY YEARS!'
I have made her so mad she is stuttering.
She spits and she spews, colorful words she is uttering.
I repeat the status of her account three times.
I give my name and extension and another number to which she can call and whine.
I ask if there is anything more I can do..
she says, 'I AM NOT FINISHED TALKING TO YOU!'
I calmly inform that my obligation is met.
I thank her for calling and hit my phone's reset.
I take a deep breath, square my shoulders and sigh.
That is the second person, I have made cry.
Then I hit my phone's button marked ready..
and think while I speak to another angry person,
'this must make them feel heady...'
Call after call I answer stock questions.
I make people angry and leave poor impressions.
I am ready for change, and I am only one week in.
Someone please save me from this horrible din.
I wish I had a dollar for every time I hear,
"It's the principle of the matter, dear."
I would be rich, and not needing this job.
I could be the one calling shouting, 'cut me a check you filthy slob!'
Instead here I sit, saying again and again.. 'yes ma'am or sir.. I DO understand.'
Meh, such is life, couldn't get much worse,
and then again, in the future..
I may say, 'I miss being coerced.' |
posted by katmandusuekookachoo @ 9:56 AM  |
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